Welcome
FREQUENTLY ASKED QUESTIONS
How much does your service cost?
Pricing couldn’t be easier. Regular weekly customers are charged $3.00 per pound and “by request” customers are charged $3.50 per pound. Dry cleaning and large bedding items are priced by the piece.
How will I be billed?
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
Which credit cards do you accept?
We accept MasterCard, Visa, Discover and American Express cards.
Is there a delivery charge?
There are no pickup or delivery fees. However, there are service fees in certain areas that we have challenges in servicing.
Is there a minimum charge?
Minimum order is 10 pounds for wash and fold. White clothing 10 pounds if less will be charged for 10 pounds Same for colored clothes. ***We charge additional fees for baby or child clothing. The price is subject to area****
How often can I change or update my laundry profile?
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
What if I am not home when you pick up and deliver?
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
When will my laundry be picked up and delivered?
That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time..
Please note that in some areas where we do not operate on weekends, delivery will be made the next business day.
• Also, please note that any clothing weighing more than 40 pounds may require 2-day delivery.
• Any clothing weighing more than 100 pounds. may require a 3 day delivery.
• Any clothing weighing more than 150 pounds. may require a 4 day delivery.
Dry cleaning delivery is 2 to 4 business days, depending on the items collected.
When is the latest I could schedule a pickup?
We prefer you to schedule your pick up by 8:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Is there any way that F.M./G\ENTLEMAN.COM Laundry could remind me to leave
Sure. We send all our customers email and text reminders 24 hours before scheduled pickups.
I forgot to leave my laundry out on pick up day. What should I do?
Contact Customer Service by calling 323 8090097 or emailing f.m.beinggentleman@gmail.com If our drivers are still in your area, we will make every effort to arrange for a pickup.
Could you pick up and deliver to my place of work
Absolutely. Many of our customers have F.M./G\ENTLEMAN.COM Dry cleaner & Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
It’s raining outside and I'm afraid my clean laundry will get wet. What sho
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry, however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
If there’s severe weather and the roads are unsafe will my laundry be retur
However rare this is, it can happen. If there is a storm or other natural occurrences, we will return your laundry to you as soon as it’s safe for our drivers to do so. We will keep you updated on any changes via phone, email and/or text.
What is the turnaround-time?
You can expect your laundry to be returned the very next day after we pick it up.
· Please note that any laundry greater than 40 lbs. may require a 2-day delivery.
· Any laundry greater than 100 lbs. may require a 3-day delivery.
· Any laundry greater than 150 lbs. may require a 4-day delivery.
Where is laundry left for pickup/drop-off?
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
Can I put my pickups on hold while I'm on vacation or out of town?
If you’re going to be away just logged into your account and place your account on “Vacation Hold” until you return.
Do you offer weekly or reoccurring laundry services?
Yes, we do offer weekly and reoccurring laundry services. Weekly and reoccurring laundry service rates are $3.00 per pound with a 10 lb. minimum.
Will my clothes be washed or dried with other customers’ clothes?
No. We wash and dry our customers’ laundry individually in separate machines
Can I get my clothes air dried?
Yes, but please note that since we have a two-day delivery schedule,
Clothing requiring air drying: Any clothing requiring washing and air drying or air drying separately from the rest of the laundry will be charged separately with a minimum of 20lb per load.
What happens if you lose/damage some garments?
While we are known for our high-quality care, mistakes can happen. If we lose or damage an article, please notify customer service within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
I'm really particular about how I like my laundry done. Can I make special
We do our best to accommodate every request. If there’s something special, we need to know just log into your account and update your laundry and folding instructions.
Do you wash, dry, and fold bedding?
Yes, we do!
What days do you collect and drop off schedule?
If it is picked up on Monday it is delivered on Wednesday.
If it is picked up on Tuesday it is delivered on Thursday.
If it is picked up on Wednesday, it will be delivered on Friday.
If it is picked up on Thursday it is delivered on Saturday.
If it is Picked up on Friday it is delivered on Sunday.!
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